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Security Services Plan for Jinghu Peninsula Residential Community ​

Original article: https://cli.im/article/detail/1961

I. Service Guiding Principles ​

Under the unified leadership of Jinghu Peninsula Property Management Company (hereinafter referred to as "the Client"), in accordance with national laws, regulations, and provisions outlined in the "Security Service Contract," "Property Management Law," "Owner's Convention," and various community safety management regulations, we adhere to the service philosophy of "people-oriented, resident-first, quality service, and safety assurance." Through meticulous organization and precise operations, we provide professional security services for over 700 households in the community.

II. Service Management Model ​

Upon commencing service delivery, we implement our unique management model: "Dual Leadership, Institutionalized Management, Military Standardization, and Standardized Services."

1. Dual Leadership ​

Security operations (within Jiliang Kangjun Residential Community) shall be conducted under the joint leadership of both the Client and our company:

  • Client Leadership: Security services, as an integral part of property management, must align with the Client's overall objectives. We fully accept the Client's unified management.
  • Company Leadership: We maintain professional oversight through standardized team management, occupational training, service quality inspections, emergency response coordination, and labor rights protection.

This dual structure enhances team cohesion, ensures service integration with other property operations, facilitates continuous improvement, and promotes effective communication between stakeholders.

2. Institutionalized Management ​

All security activities shall comply with established written regulations:

  • Use systems to regulate staff conduct, community safety protocols, service quality evaluations, and disciplinary actions.
  • Continuously update rules to address emerging security challenges.

Institutionalized management ensures operational efficiency, service consistency, and community stability.

3. Military Standardization ​

Implement military-style discipline across:

  • Pre-service training
  • Internal management
  • On-duty conduct
  • Discipline enforcement

This approach cultivates professionalism, loyalty, and operational readiness, enhancing service quality while reflecting positively on the Client's reputation.

4. Standardized Services ​

Develop and enforce "Security Service Operation Procedures and Quality Control" guidelines to:

  • Standardize workflows
  • Ensure consistent service quality
  • Facilitate staff training and performance evaluation

Standardization guarantees professionalism, systematic management, and compliance with operational protocols.

III. Security Operations Model ​

Jiliang Kangjun Community comprises 80 buildings across four phases, four entry/exit points, and 1,600 households. To achieve closed-off management and ensure resident safety, we deploy four operational modes:

1. Entry/Exit Management ​

  • Vehicle Control: Use Bluetooth systems for authorized vehicles (with assigned parking). Redirect non-permitted vehicles when public parking reaches capacity.
  • Pedestrian Access: Require access cards for residents. Register and screen all visitors.
  • Equipment: Security personnel shall wear uniforms, carry approved protective gear, communication devices, and maintain access logs.

2. Internal Traffic Management ​

  • Prohibit roadside parking except in designated zones.
  • Guide vehicles to avoid obstructions near garages and paid parking areas.

3. Key Area Protection ​

Guard critical locations such as:

  • Underground garage entrances
  • Narrow turns
  • Construction zones
  • Utility areas (gas lines, electrical rooms)
  • Financial and monitoring centers

Personnel may transition to patrol duties when no immediate protection tasks exist.

4. Patrol Services ​

  • Coverage: All residential and commercial buildings across phases 1-4.
  • Objectives: Deter crime, identify hazards, enforce parking rules, and secure unit doors.
  • Routes: Three patrol paths based on entry points, using foot or bicycle patrols (single-pass, round-trip, cross, or loop patterns).
  • Equipment: Night patrols require flashlights. Maintain patrol logs.

IV. Responsibilities ​

Client Responsibilities: ​

  • Provide necessary equipment (excluding uniforms) and free accommodation for security staff.
  • Supervise daily operations and report service deficiencies to our on-site supervisor for corrective actions.
  • Request personnel replacements if needed.

Security Company Responsibilities: ​

  • Analyze service deficiencies and implement improvements.
  • Assume liability for property damage caused by negligence.
  • Handle work-related injuries and labor risks per legal requirements.
  • Assist authorities in criminal investigations.

V. Staffing Plan ​

Total Security Personnel: 24

  • Leadership: 1 supervisor + 2 deputies (day/night shift managers).
  • Daily Coverage: 20 on-duty personnel (4 daily rotations for rest days).

Shift Allocation:

  • Day Shift (9 personnel):
    • 4 entry/exit guards
    • 4 patrol officers
    • 1 monitoring supervisor (also performs quality checks)
  • Night Shift (9 personnel):
    • 4 entry/exit guards
    • 4 patrol officers
    • 1 monitoring supervisor

Age Considerations: Prioritize younger personnel for daytime "image-critical" roles.

Documentation ​

Jinghu Peninsula Security Services Plan
Jiliang Kangjun Security Post Manual
Access Control Regulations
Patrol Procedures
Shift Handover Protocol
Personnel Management Rules