Defect Management Smart Dashboard for Precise Defect Control

Original: https://cli.im/article/detail/1983

To standardize equipment defect management, improve the defect management process, and implement equipment management and maintenance responsibilities; establish and refine a comprehensive management mechanism for the entire defect management process, including defect reporting, resolution, acceptance, evaluation, analysis, prevention, control, statistics, and assessment, forming a closed-loop management system; reduce defect occurrence rates, improve resolution quality and efficiency, and gradually achieve the goal of dynamic zero defects. The company further liberated thinking, innovated management methods, and reshaped the defect management model. Guided by additive thinking and meticulous thinking, combined with actual scenario needs, the company evaluated process efficiency, optimized the defect management workflow, actively conducted defect data analysis, and created a defect management smart dashboard. This dashboard displays the status of all defects in real-time, enabling real-time visualization of defect data, making it convenient for everyone while achieving precise defect management.

Previously, the company relied on paper-based defect records, requiring significant daily manual effort to track and record defect occurrences, summarize defect resolution statuses, and document each closure step by step. Issues such as unclear defect descriptions and incomplete records were common. Maintenance personnel struggled to fully understand defect issues, and even simple defects required on-site inspections before preparing resolution materials, severely delaying resolution rates. Managers found it difficult to comprehensively control defects, and classifying and analyzing defects was time-consuming and labor-intensive, greatly limiting work efficiency. Addressing these challenges in defect management, company leadership emphasized: "Only through relentless effort can we achieve great ambitions, daring to change the world. We should not fear problems but rather fear failing to identify them. We must forge paths through mountains and build bridges across rivers. After enduring countless challenges, success will eventually come."

The team quickly took action, shifting their mindset, breaking away from conventional thinking, and starting from scratch to reshape defect management. Process sketches, data analysis charts, and closed-loop logic emerged one after another. They created what was needed and optimized as they built, aiming for both simplicity and precision. Every detail was meticulously refined—should a simple option be a dropdown or fully displayed? Which approach is more user-friendly? Which method is more satisfactory? They committed to doing things well, striving for excellence, aiming for top-tier results, and creating masterpieces until fully satisfied. Guided by this philosophy, the team elevated their spiritual pursuits and thinking quality, ultimately developing the defect management smart dashboard.

Employees now report defects directly via mobile devices by filling out a professional defect registration form. The form pre-configures details such as defect location, category, and site, while also incorporating images and videos to comprehensively document defects. The defect records are clearly categorized, thorough, and detailed, capturing the full scope of defect management statuses. Upon submission, defects automatically enter a pending review state. After management approval, they are assigned to maintenance personnel, who can directly prepare resolution materials based on the defect details and address the issue on-site. After resolution, they feedback the results, and managers review the outcomes while closing the defect loop. The entire process—from reporting and review to handling and closure—is automatically tracked and recorded. The defect management smart dashboard automatically retrieves all defect information, updates data in real-time, and displays it on the dashboard. Defect data is automatically categorized and summarized, with emphasis on defects currently under processing, alerting managers to supervise and guide related tasks.