Complaint Reporting
Users can quickly submit complaints by scanning a QR code. The backend automatically organizes and collects complaint information while notifying responsible personnel for rapid response.
Basic Information
- Monthly Installations: 216
- Monthly Visits: 8
- Original: https://cli.im/template/detail/121463554
Case Tag Image
Usage Guide
1. Core Features
1. Faster Complaint Submission
Users can submit complaints via WeChat scanning, simplifying the reporting process.
2. Real-Time Response Management
Administrators receive instant notifications about complaints. Designated personnel ensure timely follow-up and resolution to enhance public satisfaction.
3. Long-Term Data Archiving
Feedback data can be exported or reviewed in real time to identify service gaps and drive improvements.
2. Workflow
1. Generate QR Code
Install the template to create a QR code. Customize form content and configure conditional logic for question branching. Conditional Logic Tutorial
2. Distribute QR Code
Choose distribution methods:
- Online: Share via social media, group chats, or embed in articles
- Offline: Print as A4 sheets or display on posters
3. Process Feedback
Administrators review submissions in the workbench, assign tasks to responsible personnel via @mentions. Track resolution status in records. Feedback Management Guide
4. Data Analysis
Export records in Excel/PDF formats for archiving and analysis. Data Aggregation Features
3. FAQs
1. Is there a free version?
Yes. The free version supports unlimited submissions and permanent data storage. Upgrade to paid plans for team collaboration, advanced notifications, and enhanced export features. Plan Comparison
2. Anonymous Submissions?
No. The system currently does not support anonymous reporting.
3. Data Security
CaoLiao prioritizes data security with:
- Level 3 Cybersecurity Certification
- Alibaba Cloud penetration testing
- Proven reliability since 2012, serving 10M+ users and major projects like Beijing Winter Olympics