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Maintenance Repair Registration ​

Automatically notifies administrators upon form submission, enabling timely assignment to maintenance personnel for prompt resolution. Supports exporting and printing repair records for archiving. Suitable for campuses, schools, factories, etc.

Basic Information ​

Case Tag Image ​

Instructions ​

I. Challenges Addressed ​

Traditional paper-based reporting systems face these issues:

  • Delayed response: Difficulty in real-time tracking and resolving reported faults.
  • Fragmented process: Disconnected workflow between reporting, maintenance, and verification.

Solution:

  • Replace paper forms with QR codes: Integrate fault reporting, maintenance tracking, and verification into a single dynamic QR code.
  • WeChat-based reporting: Inspectors scan QR codes to submit reports, triggering automatic WeChat notifications to maintenance teams.
  • Centralized data management: All records are stored in the workbench for traceability and export.

Note: This template supports both per-equipment QR codes or shared codes for multiple devices.

II. Closed-Loop Process: Reporting → Maintenance → Verification ​

1. Fault Reporting by Inspectors ​

  • WeChat form submission: Scan QR code to describe faults and upload photos.
  • Initial status: Automatically set to "Pending Resolution".

2. Maintenance Execution ​

  • Automatic notifications: Maintenance teams receive WeChat alerts.
  • Process documentation: Record repair details and @mention verifiers upon completion.

Tip: Link a maintenance feedback form to standardize documentation.

3. Verification & Closure ​

  • Verification alerts: Verifiers receive @mentions via WeChat.
  • Status update: Manually change status to "Resolved" after on-site confirmation.

III. Data Management ​

1. Data Monitoring & Filtering ​

  • Centralized workbench: View all records with status filters (e.g., "Pending Resolution").
  • Dynamic data panel: Display real-time statistics via QR code scans.

Desktop view:

QR code dashboard:

2. Data Export & Archiving ​

  • PDF export: Customizable templates for enterprise requirements.
  • Batch operations: Export multiple records simultaneously.

Export configuration guide

3. Data Integration ​

  • API connectivity: Push real-time data to WeCom, DingTalk, or Lark.
  • Visualization: Create dashboards for maintenance KPIs.

API documentation

IV. FAQs ​

1. How to view status via QR code? ​

Answer: Add a dynamic data panel to the QR code showing status statistics. Configuration guide

2. How to enable manager approval before maintenance? ​

Answer: Use review feature - reports require manager approval before triggering maintenance alerts. Guide

3. Can maintenance forms auto-update status? ​

Answer: Currently requires manual status updates after maintenance completion. Filter records by status in workbench.