Built in Just 1 Day: The "Huixin" One-Stop Service Platform Aids Shanghai Minhang Fangcang Hospital

Original: https://cli.im/article/detail/1882

"It's very convenient to use, and the medical staff delivered the medicine promptly." Ms. Zeng, an isolated individual, had a slight cough with yellow phlegm upon admission. After learning that the Fangcang hospital she was staying in was equipped with a one-stop service platform, she clicked to place an order for medication. At the designated delivery time, the medical staff delivered the medicine right to her doorstep.

The Shanghai Minhang Junlian Huixin Fangcang Hospital is operated by the Shanghai Fifth People's Hospital. Since its opening on April 1, it has admitted over 1,000 isolated individuals. Unlike other large Fangcang hospitals, this one was converted from talent apartments, with densely distributed buildings and people relatively scattered across various areas, disconnected from one another.

At the same time, in a relatively closed and unfamiliar environment, isolated individuals have urgent needs in terms of psychology, medical care, and daily life. How to promptly establish communication channels to address their pressing needs became a top priority. After brainstorming, the staff of the Shanghai Fifth People's Hospital utilized CaoLiao QR codes to create the "Huixin" one-stop service platform, bridging the "last mile" for the service needs of isolated individuals.

The "Huixin" one-stop service platform is divided into four main categories: medical needs, material needs, maintenance needs, and psychological needs. Adhering to the principle of "meeting all needs," it collects requests by posting promotional materials at the building entrances of the treatment sites and creates demand lists based on different types.

The "Huixin" one-stop service platform also designs statistical cycles based on the type of demand. For instance, medical services, which have relatively higher demand, are collected and tallied every hour. Maintenance and material needs, on the other hand, are tallied and delivered at fixed times daily, reducing staff pressure through precise management.

After logging into the platform, isolated individuals can click on the corresponding modules based on their different needs and fill in information such as their name, bed number, and problem description. The platform also thoughtfully includes functions like image and video uploads, providing diverse means of submission while ensuring that staff can more accurately understand the details of the requests.

After receiving demand orders, staff assign them to the relevant departments for follow-up and evaluation based on the content, ensuring that every request is acknowledged and addressed, and that each item on the list is promptly fulfilled. Isolated individuals can also receive reply notifications through the platform and track the progress in real-time via dynamic records.

The platform was initially piloted in a few buildings and is currently running smoothly. On the first day of the pilot, over ten requests were received. One of them was from an isolated individual from an ethnic minority who requested vegetarian meals. After receiving the information, the request was immediately forwarded to the catering delivery department, and the next day, a specially prepared vegetarian meal appeared at the patient's doorstep.

Based on the pilot operation, staff continuously optimized the platform, which will be further promoted in the Junlian Huixin Fangcang Hospital.

The "Huixin" one-stop service platform took less than 24 hours from conception and construction to pilot operation. It built a communication bridge at the fastest speed and lowest cost, using the power of "wisdom" to bring "warm" care to isolated individuals.

Original link: [Shanghai Fifth People's Hospital Subscription Account "Using the Power of 'Wisdom' to Bring 'Warm' Care: The 'Huixin' One-Stop Service Platform Aids Shanghai Minhang Fangcang Hospital"](https://mp.weixin.qq.com/s/5p3kyLVqaTk9dx0AVi-zmw "Shanghai Fifth People's Hospital Subscription Account "Using the Power of 'Wisdom' to Bring 'Warm' Care: The 'Huixin' One-Stop Service Platform Aids Shanghai Minhang Fangcang Hospital"")