Building the "Huixin" One-Stop Service Platform for Shanghai Minhang Fangcang Hospital in One Day
Original article: https://cli.im/article/detail/1882
"The service is very convenient, and the medical staff delivered medications promptly." When quarantined resident Ms. Zeng experienced coughing with yellow phlegm upon admission, she promptly submitted a medication request through the hospital's one-stop service platform. The prescribed medication was delivered to her doorstep during the designated distribution period.
The Shanghai Minhang Junlian Huixin Fangcang Hospital, operated by Shanghai Fifth People's Hospital, has accommodated over 1,000 quarantined individuals since its launch on April 1st. Unlike large-scale fangcang hospitals, this facility was converted from talent apartments featuring multiple separate buildings with dispersed occupants.
In this isolated environment, quarantined individuals urgently require medical, psychological, and daily living support. Establishing immediate communication channels became critical. Hospital staff leveraged CaoLiao QR codes to create the "Huixin" one-stop service platform within 24 hours, effectively bridging the service gap.
The platform features four service categories:
- Medical requests
- Material supplies
- Maintenance needs
- Psychological support
Adhering to the principle of "meeting all reasonable demands," the hospital collects requests through QR code posters displayed in each building and maintains categorized demand lists.
The platform implements differentiated processing cycles:
- Medical requests: Collected hourly
- Maintenance/material requests: Daily batch processing
This precision management reduces staff workload while ensuring timely responses. Users can submit requests with details including name, bed number, and description through an intuitive interface. The platform also supports photo/video uploads for clearer communication.
All submitted requests are automatically routed to relevant departments. A real-time tracking system allows both staff and users to monitor request status through notifications and dynamic records.
During the pilot phase in selected buildings, the platform successfully processed over 10 requests on the first day. Notably, it promptly addressed a special dietary requirement from an ethnic minority resident, delivering customized vegetarian meals the next day.
From conceptualization to implementation, the "Huixin" platform was deployed in under 24 hours. This cost-effective solution demonstrates how smart technology can deliver compassionate care in critical healthcare scenarios.
Original article: Shanghai Fifth People's Hospital WeChat article